Privacy policy

1. Controller

[Company name or sole proprietorship], [Street No.], [Postcode Town], Switzerland. Email: info@importsupport.ch.

This policy follows the Swiss Federal Act on Data Protection (FADP). Where the EU General Data Protection Regulation (GDPR) applies, it applies accordingly.

2. Principle

We only process the data we need to run the website and answer your requests. We use no tracking or advertising cookies and no analytics services. Fonts are served from our own server.

3. Hosting with Cloudflare

The website runs on Cloudflare, Inc. (USA) with data centres worldwide. When you visit, Cloudflare processes technical data such as IP address, time, page and browser type to deliver the page and protect it from attacks. Cloudflare is certified under the Swiss-U.S. Data Privacy Framework; Cloudflare’s data processing terms also apply.

4. Cost calculator

The calculation runs in your browser. Your entries are stored locally in your browser (local storage) so they are still there on your next visit. They are not sent to us. You can delete them at any time with “Reset everything” or in your browser settings. For the exchange rate, your browser fetches a current rate from our server.

5. Reading a listing

When you drop the text or a screenshot of a listing, it is sent to our server and from there to Anthropic, PBC (USA), whose AI model reads the vehicle data. The result is returned to your browser. We store neither the text, the image nor the result; only technical error codes are logged.

According to Anthropic, data from its API is not used to train its models and is kept only for a limited time to detect abuse. Please do not drop listings containing third-party personal data unless necessary (e.g. the seller’s name and phone number).

Links from AutoScout24 or mobile.de are only recognised, not fetched.

6. Abuse protection (Cloudflare Turnstile)

Before a listing is read or a request is sent, Cloudflare Turnstile checks that a human is using the website. Turnstile is only loaded at that moment and processes technical data from your browser and your IP address. To limit requests, we store an encrypted counter per IP address for at most one hour.

7. Quote request

The details in the request form (name, email, phone, vehicle, canton, message) are sent by email through the delivery service [Resend, Plus Five Five, Inc., USA] to info@importsupport.ch. Our mailbox is hosted by Infomaniak Network SA in Switzerland. We do not store requests in a database.

We only use your details to answer your request and, where applicable, to carry out an order. We keep business correspondence as long as the law requires (usually 10 years); otherwise we delete it once the request is closed.

8. Transfers abroad

Cloudflare, Anthropic and [Resend] are based in the USA. Transfers rely on the Swiss-U.S. Data Privacy Framework where the provider is certified, otherwise on standard contractual clauses recognised by Switzerland.

9. Your rights

You can request information about your data, ask for correction or deletion, object to processing and request a copy of your data. Write to info@importsupport.ch. You can also complain to the Federal Data Protection and Information Commissioner (FDPIC).